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Latest Forum Conversations

Below are the most recent conversations happening in our Forums. Click here to see all discussion Threads

 

  • Hotel diaries

    Ms Lurka, I know you're always interested in service stories, so what do you think of this one? Here I am in bustling London. I go to reception to extend my hotel stay (Park Grand, Bayswater). The Receptionist says "we can't do that here - you need to ... more

    Posted to Lurka for Service by Paul Stewart on Monday, 19 July 2010 at 05:25 p.m.

  • Re: Managing Conversations

    Here's an interesting new article that Jeremy Owyang, who I follow on Twitter (@jowyang), alerted me to. Its a Whitepaper called 'Building an effective brand presence on Facebook' from the Oregon based, Stepchange. According to Stepchange, an effective ... more

    Posted to Have your say by Grant Costello on Monday, 19 July 2010 at 05:12 p.m.

  • Re: 'King Burger' - customer service

    Classic example of 'onbrand' bad service - very distinctive and differentiated! Grant - good to put up in funspace? ... more

    Posted to Lurka for Service by Paul Stewart on Sunday, 23 May 2010 at 12:35 p.m.

  • 'King Burger' - customer service

    http://www.youtube.com/watch?v=lwPdQehYXZA&feature=related King Burger look like a candidate for some ON-Brand action! ... more

    Posted to Lurka for Service by KateB on Tuesday, 18 May 2010 at 04:25 p.m.

  • Its all about Transparency

    Since I wrote the article about how Google Sidewiki is forcing the issue of 'transparency' in organisations, there have been many example of large organisations who have come under fire from consumers for not being seen to be open to honest 2-way dialogue ... more

    Posted to Have your say by Grant Costello on Thursday, 15 April 2010 at 09:18 a.m.
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