Watch OBP's Leah Fisher present the HRINZ Christian Dahmen Award for HR Innovation to CIGNA NZ. OBP are proud sponsors of the HR Innovation Award, reflecting our philosophy of applying smart new ways of thinking to old HR problems.
“Nothing changes if you don’t talk about sh*t”!
Who’d have thought such wise words would come from the cast of Geordie Shore. But they did, and they are right. In fact, ‘conversation’ could be the critical difference between success and failure when it comes to an organisation achieving the change it seeks.
Talking about ‘stuff’ sounds so simple, yet we know it’s not. Most organisations know they have ‘stuff’ to talk about, but either never get round to it, are too busy to do it, or find it just too hard, so avoid it altogether. These are the mind-sets that every organisation needs to challenge if they really want to successfully implement their strategy. Conversations count. In fact, conversations are the critical link between people and strategy.
We seem to be living in the world of TOM – the Target Operating Model, or the Strategic Blueprint, or whatever name we come up with for the master plan. The plan that sets out the perfect organisation, where everything fits, nothing is missing, so nothing could go wrong. As the organisation grows, so does the need for structure, process, systems, rules and measures. So we bring in the experts, we build the plan, and we create the model organisation. It might look like this:
At least that’s the thinking. And don’t get me wrong it’s good thinking. But as a good friend once said:
“The problem with strategy isn’t in the thinking, it’s in the doing!”
Paul Stewart, Author, Branded Customer Service
So how does it work? On-Brand TeamTalk™ is a system of simple, structured conversations, usually led by the leader of the team. Each TeamTalk has a different theme, and each theme consists of 4 parts:According to all the best research:
So where are we going wrong? Maybe the answer isn’t as difficult as we might think.
Any student of complexity theory can tell you that the more complex the organisation, the simpler the rules need to be. Think traffic lights in the city centre – 3 simple rules of stop, go and get ready – keeps the majority of us safe and sound every day.
So maybe one of the simple rules in your organisation should be around conversation. Or more specifically, a conversation we call On-Brand TeamTalk™.
On-Brand TeamTalk™ is a structured conversation that involves everyone, in every team, every week, putting time aside (not much – maybe 1%, or 30 minutes a week) to talk about what matters most. What matters most can and should change. It depends on what’s important, and is decided upon at the very top. After all, every team, in every organisation, deserves the right to know what matters most in the eyes of their leaders, so they can work out what role they can play in making things happen.
So how does it work? On-Brand TeamTalk™ is a system of simple, structured conversations, usually led by the leader of the team. Each TeamTalk has a different theme, and each theme consists of 4 parts:
TeamTalk is the critical conversation that lies at the heart of any strategy. It’s what bridges the gap between logic and emotion, between thinking and doing. It’s the catalyst to sustained organisational improvement.
And what makes the ON-Brand TeamTalk approach work, is the comprehensive process and resources that are employed – each initiative is supported by experienced people, discovery, diagnostics, leader coaching, events and practical tools and resources. These combine to ensure that TeamTalk delivers the mindset and behavioural change you need. Then, with your people connected to your strategy, great things start to happen and an exciting company will emerge.
So, if your teams aren’t talking about what matters most, what are they talking about?