Is your organisation serious about 'the Customer Experience' or paying lip service to it? "CX transformation is no longer a nice-to-have, it's a necessity" – according to Forrester and it’s predicted that by 2020 customer experience will overtake price and product as the key differentiator when consumers make choices between brands.
If you are in Auckland on May 16th 2018, then come join ON-Brand Partners at our next Customer Experience Conversation where Paul Trotman will share his perspective on the organisational, attitudinal and technological barriers that can come between a business and their customers. And what to do about it!
Grab your entry ticket at www.eventbrite.co.nz/e/cx-conversations-the-customer-experience-are-we-serious-tickets-45051278587