Accident Compensation Corporation

Rollout of vision and values, with a new service experience.

Contributors

Leah McKerrow
Jes Smith
Paul Stewart

Sector

Government

Government

Organisation

Accident Compensation Corporation

5,000 employees

New Zealand

Focus

Customer Experience, Implementation of Vision and Values, Continuous Improvement, Culture Engagement

The challenge

Our approach

Accident Compensation Corporation
People engaged in a group session
Man standing a talking
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"You could do this work yourselves, but if you choose the right partner, like ON-Brand, they will push you further and you'll achieve so much more."

Jim Stabback

COO and Deputy CEO

Accident Compensation Commission

ACC logo

The results

64%

Trust and confidence up from 48% to 64%

15%

Customer satisfaction up 10-15%

Line chart

Staff turnover better than target

Certificate

Gallup score unchanged - through restructure period

Excited by what we've achieved?

We have deep experience creating value, improving business performance, exciting and engaging people from diverse sectors and organisations worldwide. Let's have a chat to learn about the challenges you are facing.

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