Land Securities

Developing a differentiated shopping experience.

Contributors

Leah McKerrow
Paul Stewart
Darran Robinson

Sector

Retail

Retail

Organisation

Land Securities

700 employees

UK

Focus

Branded service experience across multiple shopping destinations across UK, Leadership development, Pre-opening Customer Experience and Partner Engagement

The challenge

Our approach

Land Securities
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"ON-Brand Partners helped us to understand what our brand said to our retailers, our customers and each other. Understanding what was ‘on-brand’ for the Bridges was the start of an amazing positive journey for the better"

Andy Bradley

Centre Director

Land Securities

The results

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