Land Securities

Developing a differentiated shopping experience.

Contributors

Sector

Retail

Organisation

Land Securities

700 employees

Focus

Branded service experience across multiple shopping destinations across UK, Leadership development, Pre-opening Customer Experience and Partner Engagement

The challenge

Differentiation strategy for shopping and leisure destinations
Build the service ethos across all touch points
Establish and embed key routines for all staff
Encourage an ethos of continuous improvement
Build upon front line leadership and management skills

Our approach

Multi-day event to help co-create and build out the experiences for each destination
Build competence and capability of centre leadership teams to empower and enable
Develop routines and practices for daily focus on customer and quality

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ON-Brand Partners helped us to understand what our brand said to our retailers, our customers and each other. Understanding what was ‘on-brand’ for the Bridges was the start of an amazing positive journey for the better.

Andy Bradley

Centre Director

The Bridges, Land Securities

Excited by what we've achieved?

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Land Securities

Contributors

Sector

Organisation

Focus

The challenge

Our approach

ON-Brand Partners helped us to understand what our brand said to our retailers, our customers and each other. Understanding what was ‘on-brand’ for the Bridges was the start of an amazing positive journey for the better.

The results

Excited by what we've achieved?

Related projects

Land Securities

Contributors

Sector

Organisation

Focus

The challenge

Our approach

ON-Brand Partners helped us to understand what our brand said to our retailers, our customers and each other. Understanding what was ‘on-brand’ for the Bridges was the start of an amazing positive journey for the better.

The results

Excited by what we've achieved?

Related projects

Trinity Leeds

centre:mk

ON-Brand Partners helped us to understand what our brand said to our retailers, our customers and each other. Understanding what was ‘on-brand’ for the Bridges was the start of an amazing positive journey for the better.