UDC Finance

Getting everyone aligned around the strategy and improve sales.

Contributors

Sector

Financial Services

Organisation

UDC Finance

200+ employees

New Zealand

Focus

Team improvements, Peer learning

The challenge

Lifting Sales and Financial performance in a declining economic environment.
High staff turnover, loan book on decline and a new leadership team.

Our approach

Align the Executive Team around vision and customer experience.
Identify and build capability of an internal group of leaders who help define and co-create the customer experience and identify the internal operational practices that need to change.
Develop a rhythm and routine of improvement focused conversations to build engagement and commitment to our ON! Programme.

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ON! (UDC on-brand) is an innovative and exciting business initiative that drives change, while being supported, challenged and guided throughout. It has helped us to change mindsets and build positive momentum.

Malcolm Tilbrook

Managing Director

UDC Finance

The results

Staff engagement increase

Sales Revenue increase

Customers numbers return to positive gains

Standard and Poors AA rating re-confirmed

Loan book increase after 3 years of decline

Excited by what we've achieved?

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Let's chat

UDC Finance

Contributors

Sector

Organisation

Focus

The challenge

Our approach

ON! (UDC on-brand) is an innovative and exciting business initiative that drives change, while being supported, challenged and guided throughout. It has helped us to change mindsets and build positive momentum.

The results

Staff engagement increase

Sales Revenue increase

Customers numbers return to positive gains

Standard and Poors AA rating re-confirmed

Loan book increase after 3 years of decline

Excited by what we've achieved?

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